Owning a Pratt Home ensures that you will receive a timely response to your warranty requests. We have included an overview of our Warranty Guidelines below for your convenience.
As you get to know your new home, some things may arise that need to be addressed by your builder. We understand that this is part of the new home experience and are prepared and well-equipped to address any concerns you may have with your new home. For this reason, we have made it as simple as possible to make warranty requests so you receive the same level of care after you move into your home as you did while it was being built.
Your new Pratt Home comes with a one-year warranty for any problems arising from workmanship or materials, commencing on the date of your closing. In addition to the Pratt Warranty, many of the products in your new home carry separate or extended warranties. All of this information will be included in your closing package when you move into your new home.
As part of our commitment to service your home throughout the warranty period, we have instituted a scheduled 90 day and 11 month warranty visit. Our goal is to ensure all of your warranty needs are appropriately addressed while providing you with the comfort of knowing that a Pratt Homebuilders representative will be there for you both before and after closing.
After submitting your request on line, a Pratt Builder will contact you to evaluate your warranty items. Once the evaluation is complete, your Builder will coordinate the necessary repair of the area of concern. It is our goal to address all of your warrantable items within a reasonable timeframe. As with any warranty service you or your authorized representative must be present to provide access to the home for service items to be completed.
For Scheduled Warranty Visits submit your request by clicking the green icon above. You must have your Homeowner ID and password to access Pratt Connect. Please note, each item must be entered individually to ensure your concerns are understood clearly.
Emergency warranty service is available after hours, on weekends and holidays by contacting our Warranty Department at (423) 267-9917 press #9. An emergency is an item that causes major discomfort or could cause major damage to your home. Generally these are water leaks, no hot water, and no heating/cooling.