We are open! – Please contact us at (423) 757-7687 or by email to set up a virtual appointment, self-guided personal tour, or a model demonstration.

COVID-19 Response

Pratt Model Homes are open for one on one tours and by appointment only.

We are constantly monitoring the COVID-19 situation and will adjust our one-on-one appointment availability accordingly to ensure our team and customers’ safety.
As usual, our sales team will always be available by phone, email, or text during our regular business hours.
We are also using Facetime, Skype, Zoom, and Google Duo for virtual appointments!  

We can do personal video tours of Market Homes, Model Homes, homesites, and community amenities all as you sit on your couch. Just give us a call at 423-757-7687 or click the #AskBrittany button to set yours up.

A few guidelines for the new home buying experience:

  1. If you are sick, a little sick, just have a cold, just a tickle, or it’s just allergies –  please stay home.


We have so many tools at our command to make a virtual visit to our Design Center and Model Homes the coolest thing you’ve done all week! Seriously, that screenshot of your video tour will be Instagram Story worthy.

While you wait for your virtual appointment check out these fun and helpful tools on our website:
A. Interactive Home Plans – add rooms, stretch rooms, put a bonus room upstairs – you are now a master architect! Send your saved plan to your New Home Consultant during your video call.
B. Virtual Home Plan Tours  – spend time “walking around” all of our Move-In Ready homes – imagine what your couch will look like in the living room, see how you can watch Netflix while doing food prep in the kitchen!
C. Interactive Site Maps – each of our communities has a site map that shows which sites are available, and which have Market Homes are being built. Pop-ups give you all the info on a Market Home and link you back to that home’s page with more details and pictures.
D. Photo and Video Gallery – we have loads of pictures of all the great features and rooms in our homes – truly Pinterest worthy browsing and dream inspiring!


2. Visiting our Design Center or Model Homes– at this time no one except employees and homebuyers with appointments are allowed in our Design Center or Model Homes.
If you are coming to the Design Center or Model Home for an appointment, we ask that you wash your hands upon entering, and use the hand sanitizer available in several places.



We aren’t shaking hands, elbow bumping, or back-slapping. We are staying the recommended safe distance of 6 ft away, and ask you to do the same.
Perfectly acceptable ways to for us to greet one another:

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While you are visiting, please resist the temptation to touch samples or surfaces. While we are constantly wiping down and sanitizing every door handle, faucet, countertop, and laptop – your assistance in keeping these surfaces as germ-free as possible is very appreciated!
We will fill out visitor forms for you and get any signatures needed electronically.

3. Touring a Market Home
We will be happy to leave the lights on for you and let you tour the home on your own. Rest assured we disinfect every home after each visit.

4. Start dreaming about your new home – online
If you are “just looking”, are bored and need something to do, or are just starting your home buying journey, we ask that you take advantage of all the online tools Pratt has to offer. You can find out so much by just spending some time on PrattLiving.com or visiting any of our social media for updates and ideas. We’re at @prattliving on all sites.

You can even get preapproved for a mortgage loan with our preferred lender – all online and in your pajamas!


5. If you are comfortable visiting in person – come see us!
Our model homes are open. We are limiting tours to one family at a time in the home. This allows us time to sanitize everything before the next visitor arrives. We ask that you please be patient if you are asked to wait to enter the home.

6. Why are we keeping our Design Center, Model Homes, and Market Homes open?

– It’s still a great time – to thoughtfully and safely – buy a new home in Chattanooga
– To continue to create the American dream of homeownership for our incredible customers
– To keep our staff working and out of the unemployment office
– To support auxiliary companies – like our trades and cleaning staff – and keep them working as long as possible
– To not interrupt the schedule of those who already had planned to tour our Models and Market Homes

Seriously,  we want to be there for you all the time AND especially right now. If you think of another way we can be of service or have an idea on how we can improve our virtual home shopping experience, please don’t be a stranger. We would love your feedback!

Please stay strong. We know you know this, but we will get through this. Right now, let’s put mind over matter and keep washing those hands.

Contact us – let’s get started on your new home!


Book a Tour

    Call Brittany at 423-757-7687 or fill in the info below