Listen to Pratt Homeowners share their thoughts on building with Pratt Homes
Roland and Janet K. - Homeowners, Ooltewah:
We are very happy with the house and extremely pleased with getting to work with you and your supporting team. Your sales approach is one I seek out and desire to be part off. You handled everything extremely well. You met my needs. You didn't tell me my needs. Not to many people do that well But you did. I have purchased many homes and would not hesitate to buy one from you again or send someone to you.
Dale and Joanne C. - Homeowners, Ooltewah:
We needed to purchase and move into a home within sixty-days. All our requests were completed in time with plenty of time to move in. We are extremely pleased with the Pratt home in its quality and functionality. This was our first pleasant experience with a new home purchase, and we would highly recommend a Pratt home to anyone. In fact, my brother is in the process of having a home built by you in Creekside in Hampton Meadows. Thank you!
Lea and Jeane C. - Homeowners, Signal Mountain:
The "Pratt Experience" was perfect for us. From day one, the choosing of a floor plan, making changes, selecting colors, floors, appliances, light fixtures, etc., to the beginning construction of our home was a great experience. ESPECIALLY BECAUSE WE LIVED IN ANOTHER CITY AT THE TIME. Having one place with a professional staff to help us in making so many coordinated choices made all the difference in the world. And now being in the completed home, confirms our choice to use Pratt.
Leslie C. - Homeowner, The Canyons:
I/we just completed our move yesterday in the Canyons in one of the Pratt Homes. I felt compelled to write you b/c people are so quick to criticize in this day and time, but I would like to take this opportunity to offer a word of praise instead.
I have been talking with and working with Chris Trainor for over 4 years now as I started this process of selling my home in the Enclave and was originally looking at the Overlook, then after some time and the finality of my home selling this past fall, I/we decided on the Canyons.
Not only did Chris T., do a great job helping us through the process, he kept in touch throughout those years while we tried to sell our home.
All that being said, let me add that working with Byron Ford was a smooth, stress-less experience. Trying to work full time, select and make sure a house going up is typically stressful on some front. I never had to worry about that. Byron was always one step ahead!
Byron, was always professional, kind, and most importantly he returned my calls and/or texted me back in a timely manner. He listened to me and since I was the primary buyer of this home, he never treated me like “the little woman” trying to buy a house! I purchased and went through a build in my prior home and never did it go this smoothly! Byron, is steady, even keeled, and is the utmost professional. He is a true asset to your team.
I will definitely be recommending Pratt Homes in the future and will more than likely participate in your “party” for 30 to showcase the house…once I can get settled in.
Thank you again for employing two true professionals.
Susanne McKee - Realtor:
Thank you for the opportunity to sell one of your homes. Your team was a pleasure to work with and I appreciate the attention
to detail. Scott Gaddis was a pleasure as well and accommodating to my buyers' questions and needs.
I look forward to many more transactions with you!
Martin K - Ooltewah:
About 2 months ago we moved into our house built by Pratt Homes. The house was built through your Custom Home division and the project managed by Lorie Blalock. We were more than pleasantly surprised by the professionalism of your team and especially the expertise of Lorie in dealing with us. She has definitely gone the second and even third mile for us throughout the process and has turned the building of our home into a very streamlined and even enjoyable process with a personal touch. We also appreciate your on-going after-sale service and would not hesitate to recommend Pratt to any friends thinking about building.
Bryan J. - Hixson
I seldom provide customer service comments unless I've had a bad experience. However, I feel there's the need to pass along some positive comments about the entire construction process of my uncle and aunt's Pratt home.
Dell Peoples is awesome. I met him while touring your model home in search of a plan that would meet my uncle and aunt's needs. We "clicked" from the beginning, even though I gave him lots of challenges to overcome. I threw him a lot of curves and questions, all of which he knew the answers or promptly got back with me. After getting to know Dell, I was comfortable the construction process was going to be a positive experience.
A blanket comment for your staff and others I came in contact with is that everyone is nice, accommodating, professional and easy to work with. From my perspective, that says a lot. This entire home construction process resulted in my uncle and aunt getting a home they can be proud of. Thanks to all involved for making it a positive experience.
Fred B. - Chattanooga
I just wanted to let you know we have completed our Warranty Item list. Throughout the entire process, Anthony has been extremely responsive to our requests and has kept us apprised of what was going on. We would like to thank him especially, and you, for your help in these matters. We know that dealing with some of these customer issues can be frustrating at times, but we feel that you both did a great job and made the experience for us that much easier.
Paula S. - Chattanooga
I was most satisfied with the one on one aspect of working through each stage of the building process. The employees were always on time and they paid attention to me throughout each encounter. They were interested in the things I had to say and they listened to what I wanted for my home. I found Pratt when they were building another home in my neighborhood. It was a serendipitous moment that brought us together and I am glad it did!
Bobbie and Charles D. - E. Brainerd
I was most satisfied that everyone was courteous. They also gave us options and they were ahead of schedule. It was a good experience. They were interested in what we thought.