Our main goal is for our customers to “love where they live”. Pratt Home Builders understands that an important part of your home building experience is knowing that we stand behind the homes we build and that we are accessible to you if and when you need us. To ensure your satisfaction, we’ve established a comprehensive Peace of Mind Warranty Plan designed to effectively service your home.
The Peace of Mind Plan is our commitment that materials and workmanship are warranted for one year from the time of closing. Everything you need to know about your warranty coverage, including Scheduled Warranty Reviews and how to request Interim Warranty Service is outlined in this plan. Homeowners may also download our 65-page A-Z Peace of Mind Plan to use as a guide and reference on home care.
Our Peace of Mind Warranty Plan is designed based on your written report of non-emergency items submitted using www.prattconnect.com. This provides you with maximum protection and allows us to go to work for you efficiently and effectively. For emergencies, we are available to you after hours and you can reach us by calling 423-267-9917 extension 312.